Jan's Jewelry Supplies
Placing Orders and Shopping Cart
$10 Minimum Order (excluding shipping and tax)
Because of our current order volume, it has become necessary to do a minimum order of USD $10. This is the cart "Subtotal" and does not include shipping and taxes.
10% Discount for Orders Over $100
All orders over $100 excluding shipping will receive a 10% discount. The Shopping Cart will automatically apply your discount.
Please Use the Shopping Cart
It is important to use the Shopping Cart. This eliminates a majority of the errors that can occur with phone or FAX orders. It is very easy to transpose a number or simply enter an incorrect Item Number.
You do not need to pay online or have a PayPal account to use the Shopping Cart. At checkout the button labeled "Send Order" will email the order to us without requesting payment information.
Using the Shopping Cart will assure you that your order is entered correctly and that your Shipping Address is correct.
International Orders
Please use the Shopping Cart to place your order. Global Priority shipping is automatically selected when you enter your country code. There is no delivery confirmation on International orders however, they are insured through a private insurance company. Since Global priority is determined by size and weight there is no way to to set up the Global Priority shipping so that all package will be shipped at the rate quoted. Most packages will be fine. However, there will be a few instances where a customer orders large items or heavy items that can not be shipped at the rate quoted. In these instances the customer will be contacted with a new shipping rate.
If your country is not listed on the pull down list then there is no Global Priority shipping available to your address. Please contact me to see if we ship to your country before placing an order.
Shipping
US domestic shipments weighing thirteen (13) ounces or less are shipped USPS First Class. Orders weighing fourteen (14) ounces or more are shipped USPS Priority Mail. This is the default setting. If you package weighs 13oz or less (basically if the shipping cost is less than 6.25) and you would prefer to have it shipped priority there is a pull down menu for you to chose prioity shipping. All orders have delivery confirmation and are insured through a private insurance company.
Due to the fact that the US Postal system no longer offers small global mailers Canadian customers now have a seperate shipping menu than US customers. The default is set to International First Class shipping. However, Canadian customers have the option of chosing Global Priority. There is no delivery confirmation on Canadian orders however, they are insured through a private insurance company. Since Global priority is determined by size and weight there is no way to to set up the Global Priority shipping so that all package will be shipped at the rate quoted. Most packages will be fine. However, there will be a few instances where a customer orders large items or heavy items that can not be shipped at the rate quoted. In these instances the customer will be contacted with a new shipping rate.
We have also added an option for express shipping. Since express mail is determined by size and weight there is no way to to set up the the express shipping so that all package will be shipped at the rate quoted. Most packages will be fine. However, there will be a few instances where a customer orders large items or heavy items that can not be shipped at the rate quoted. In these instances the customer will be contacted with a new shipping rate. If you chose express shipping you are obviously in a hurry. So, please add your phone number to the order so that you can be contacted if there is a problem with the shipping rage.
We usually ship every day with the exception of holidays, weekends and inclement weather. Our goal is to have all orders shipped within four business days. Often orders will be shipped the same day. This all depends upon the volume of orders coming in at the time you place your order.
Most packages will arrive within a week or two. However, there are occasions when a package will not take a direct route to its destination. On rare occassions a package has taken up to two months to reach its destination. For this reason I will not resend an order or make a refund until the package has been out there for at least three weeks.
If an order comes back as undeliverable you will be contacted to verify your address. If all is correct a second attempt will be made to ship the package. If an incorrect address (address with any error) was provided said customer will be contacted to pay additional shipping fees to have the package shipped again.
Paying for Your Order
The preferred method of payment is PayPal. This is easy to use with the Shopping Cart and your PayPal account. This permits the fastest shipping of your order. If you use PayPal and pay with an echeck your order will not be processed until the echeck clears. This usually take 3-4 days. Once cleared the order will be placed with the other orders in the order that it was paid. As stated above our goal is the have package shipped within four business days. This is four business days from when the echeck has cleared.
In theory you do not have to have a PayPal account to pay for your order with PayPal. It is possible to use your Credit Card through PayPal. Please note that this feature does not always work and when you pay with a Credit Card through PayPal we not receive any of your Credit Card information.
Jan's Jewelry Supplies also accepts MasterCard, and VISA, credit cards. Use the "MasterCard Visa Authorize.net" button to securily pay with your credit card.
You may also pay using a personal Check or Money Order. Please use the Shopping Cart. Many of the items on Jan's Jewelry Supplies are vintage stock items. This is especially true of the rhinestones. Therefore it is important that the items you order are immediately removed from inventory and reserved for your order. When using the Shopping Cart, email your order to us by using the "Send Order" button and adding your payment information in the text box labeled "Special Instructions / Comments." Also please make sure that your Check or Money Order has the same name on it that you used to place the order and the Order No.
Orders paid for with US money orders will be placed with the other orders in the order they were paid, not ordered. This should be within four business days of reciept.
Due to a number of bad checks recently we no longer ship orders without the checks clearing. All orders paid for with checks will be held for two weeks from the time the check is deposited. After the two weeks the orders will be placed with the other orders in the order they were paid (cleared), not ordered. This should be within four business days of the two week waiting period.
Unpaid orders, will be placed back into inventory after two week have passed.
Order Fulfillment and Adjustments
The quantities on the site are only adjusted as the orders are downloaded. Occassionally there will be instances where orders will not be complete because the quantity shown has not been reduced by orders that have yet to be downloaded. In cases where the orders are not complete the orders will be shipped without being complete. Since much of the stock is vintage stock and at least fifteen manufacturers are used to stock the site there is no efficient way to back order and in many cases it is impossible to back order. Customers who paid automatically will be refunded for the missing items after the order has been pulled. If using a credit card the bill will be adjusted before the credit card is processed. Those paying with checks or money order will be refunded by check.
No orders will be pulled without being paid for. It does not pay to spend two hours (or any time at all) pulling orders only to have to spend more time putting them back in stock because they were never paid for.
Combining Orders
We are happy to combine orders if it is brought to our attention. If we notice that there is more than one order by the same person during the same shipping cycle we will automatically combine the orders and reduce your shipping cost. However, the level of activity is such that many times we will not notice that there is more than one order by the same person. If you will bring it to our attention by making a note in the notes section of the order we will combine the orders and send you a copy of the combined invoice. Please bring it to our attention. There is more than one person processing the orders and even if you placed an order twenty minutes earlier there will most likely be other orders between your two orders and they may even be on two different pages in the shopping cart database. We can not be responsible for searching to see if every customer already has a pending order. You need to let us know just in case we don't catch it.
Contact Information
Email is the preferred contact method. All emails are answered and we will always respond within twenty-four hours.
Janice Kostura Email: jan@jansjewels.com
To exchange links Email: links@jansjewels.com
Phone: 405.840.2341
FAX: 405.840.1057
C K Marketing
3737 NW 69th Street
Oklahoma City, OK 73116
Product Information
If you are ordering brass items keep in mind that brass can vary greatly in color. It may be a bright and shiney gold color, bright and shiney copper color or dull and dingy dark patina over a gold or copper color. There is no way to control the way the brass comes in. If you are wanting more consistancy in colors you will do better to order plated items. However, we deal with a number of manufactures as well as platers and the colors of the plated items are not always consistant from one batch to the next.
Many measurements of items are approximations. If an item comes prepackaged with measurements on the package those measurements are used. If the item does not come with a measurement the best approximation is used.
Please be Consistent
Whenever referring to an order please provide the same name that you used when placing the order and provide the date of the order.
Any special requests or instructions concerning your order should be placed in the "Special Instructions / Comments" note section of the Shopping Cart. Please try to avoid putting special notes in the paypal payment. They don't always catch up to the actual orders.
Money Back Guarantee & Sale's Policy
If you are not completely satisfied with the item you receive, C K Marketing will refund the purchase price minus a 15% restocking fee and shipping charges.
To receive your refund the item must be returned to C K Marketing within ten (10) days of receiving your order. C K Marketing must receive the returned item in the same condition as when it was shipped to the customer.
Since many
items on the site are either difficult to find or quite possibly
one of a kind, it is important to order promptly.
Shopping Cart Problems
I have recently installed a new shopping cart that will elimnate the problem of adding a limited number of items to the cart.
Let me know if you encounter any problems using the new cart.
If you prefer to FAX or mail your order to us, click here for a Printable Order Form.
Copyright © 1996-2007 C K Marketing Inc. All rights reserved.
E-Mail Comments or Questions to Janice Kostura at
jan@jansjewels.com
| 